By accepting this agreement, you confirm that you own the luggage or are legally authorized to store it and that all information you provide is accurate. Present valid identification when requested.

Do not store illegal or prohibited items; dangerous, hazardous, explosive or flammable materials; leaking, contaminated, excessively dirty, strongly scented or odorous items; spoiled or perishable items that may leak, rot or contaminate other luggage or the premises. KOKO LOCKER may refuse luggage that is unsafe, illegal, unsuitable or otherwise inappropriate for storage.

Cash, jewelry, passports, identity and important documents, high-value electronics and irreplaceable items must be removed unless specifically disclosed to and accepted by staff. Fragile items are accepted only if specifically agreed and at the customer’s risk to the extent permitted by law. Our acceptance of an ordinary bag does not constitute acceptance of undisclosed restricted contents.

Small: up to 45 × 35 × 20 cm. Medium & Large: up to 75 × 50 × 30 cm. Larger, unusually shaped or special items are classified as Oversized. Final classification may be confirmed by staff.

Staff verify identification, luggage size and quantity before acceptance. Pay the confirmed charges before check-in. Keep your reservation number and pickup QR/PIN secure. Pickup requires verification of the customer’s identity and entitlement to collect the luggage, during the displayed operating hours and subject to any announced closure. Contact staff promptly to arrange any change or extended storage. Additional storage charges must be paid before release.

Fees apply per item and per booked storage day during the store’s displayed operating hours. Collection after closing is unavailable. From the end of the booked pick-up date, each additional day is charged at twice the standard daily storage rate.

Free cancellation is available until 24 hours before the scheduled drop-off time. Cancellations made within 24 hours and no-shows are charged 100% of the booking total. Changes are subject to availability.

We take reasonable care of accepted luggage, but are not responsible for loss or damage to prohibited items or valuables concealed inside luggage. If luggage is not collected by the booked date, double daily charges apply. After at least 7 days and repeated unsuccessful contact attempts, we may move, continue storing, return, donate, sell or dispose of the luggage as reasonably necessary and permitted by law. The customer remains responsible for reasonable storage, transport, administration and disposal costs, and documented losses caused by the delay. Nothing excludes liability that cannot legally be excluded.

You are responsible, to the extent required by applicable law, for documented damage caused by your luggage or a breach of this agreement to other customers’ luggage, store property, building property or third parties. This includes reasonable cleaning and repair costs. KOKO LOCKER takes reasonable care of accepted luggage. Liability remains subject to applicable law; nothing in this agreement excludes responsibility that cannot legally be excluded, including intentional misconduct or gross negligence.

We collect booking details, contact information, luggage photographs, service records and payment status to provide and secure the service, identify luggage, communicate with customers, process payments, prevent fraud and comply with law. We do not sell personal information. Data is shared only when necessary with payment, hosting, communications and professional service providers, or when required by law. We apply reasonable security controls, retain data only as long as needed for these purposes and legal obligations, and accept requests for access, correction or deletion through the Contact Us form, subject to applicable law.